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Jobs at Standard Innovation

Mobile App QA & Support Analyst (Ottawa or Toronto)

Location: Ottawa, Ontario, Canada

Department: IT and App

Type: Full Time

Min. Experience: Mid Level

Standard Innovation is a world leader in designing and manufacturing high-quality, body-safe, eco-friendly intimate products. Our brands include We-Vibe®, creator of the original and signature couples vibrator. The full line of We-Vibe products is available in thousands of retail locations in over 50 countries. Standard Innovation is a Canadian company dedicated to shaping the future of sexual health and wellness.

Reporting to the Director of IT & Digital Solutions and working as part of the Mobile App team, you will help shape the future of our industry-leading mobile platform. You'll work closely with internal hardware and software teams to create and execute software test strategies, ensuring delivery of high-quality products that meet user requirements. You will also work with our Customer Support team as well as provide direct support to end users of the app(s) as required and incorporate their issues and feedback into the development process.


  • Test and evaluate new versions of the We-Vibe App(s) and work with development teams to resolve issues found:
  •     Develop functional test cases to ensure apps meet specified requirements
  •     Define QA test strategies and test plans
  •     Execute manual and automated tests to certify software
  •     Document results and track all bugs found
  •     Work with development teams to ensure bug and issue resolution
  • Maintain test devices
  • Guide development of internal software and hardware test tools.
  • Work with the hardware team to test new products
  • Provide support to end users of the app(s) and assist Customer Support Representative as required
  • Log end-user feedback and bugs and integrate into the development cycle.
  • Communicate end users issues to development team for resolution (as applicable)


  • Minimum 1-2 years of software QA, web or app software testing experience or support; ideally experience in a customer support role
  • Some experience in a customer facing role required
  • Sound knowledge of and experience with mobile devices/smartphones and operating systems (iOS, Android)
  • Highly detail oriented with strong analytical, investigation and problem-solving skills
  • a desire to break the code; love discovering bugs and holes in applications
  • Experience with bug tracking systems such as Bugzilla, Jira etc.
  • Experience with automated testing software
  • Basic app development experience on iOS or Android a plus.
  • Basic understanding of Linux operating system a plus.
  • Excellent written and verbal communication skills in English to document bugs, communicate with app development teams and provide support to consumers via email or telephone
  • Excellent customer service orientation and solid troubleshooting skills
  • Strong organizational and time management skills
  • Strong interpersonal skills with the ability to work well both independently and as part of a team

If you are a fun, customer and results-oriented, technically savvy individual, send us your resume. We'd love to have you join our team! 

At Standard Innovation we are committed to fostering an inclusive, barrier-free and accessible environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify your Recruiter once you have been selected for an interview.

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